Refund Policy

Memoryist’s Pro subscription is sold through Paddle.com, our merchant of record. Paddle handles checkout, billing, and refund processing on our behalf.

First-time purchases

If you’re purchasing Pro for the first time, you’re covered by a 14-day money-back guarantee. If you’re not satisfied within 14 days of your purchase, contact us at [email protected] or reach out to Paddle directly, and you’ll get a full refund — no questions asked.

Renewals

If your subscription renews (monthly or yearly) and you didn’t mean to keep it, or you’re unhappy with the renewal charge, you can request a refund within 14 days of the renewal charge by emailing [email protected] or contacting Paddle.

How to request a refund

• Email [email protected] with your account email and the charge you’d like refunded, or
• Contact Paddle directly through the receipt/invoice link Paddle sends you, or via Paddle’s own support channels.

Refunds are issued to your original payment method and are processed by Paddle; timing depends on your bank or card provider.

Cancelling without a refund request

You can cancel your subscription anytime from Account settings. Cancelling stops future renewals — you keep Pro access until the end of your current billing period, with no automatic refund for unused time unless it falls within the windows above.